Privacy Policy
Last updated: June 23, 2025
1. Introduction
SpeakPro Canada ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Company name, job title, industry, professional interests
- Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
- Training Information: Information about your training needs, goals, and progress
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide our public speaking training services and fulfill our contractual obligations
- Communication: To respond to your inquiries, send newsletters, and provide customer support
- Customization: To personalize your training experience and recommend relevant services
- Administration: To process payments, maintain records, and manage our business operations
- Marketing: To send you promotional materials about our services (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Website Improvement: To analyze website usage and improve our online services
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you have given us clear consent to process your information for specific purposes
- Contract Performance: When processing is necessary to perform our contractual obligations to you
- Legitimate Interests: When we have a legitimate business interest that doesn't override your privacy rights
- Legal Obligations: When we must comply with legal requirements
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in delivering our services (subject to confidentiality agreements)
- Legal Requirements: When required by law, court order, or government authority
- Business Protection: To protect our rights, property, or safety, or that of our clients or the public
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Consent: When you have given explicit consent for specific sharing purposes
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Active client records: For the duration of our business relationship plus 7 years
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: Up to 26 months
- Legal and tax records: As required by applicable law
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Regular security assessments and updates
- Employee training on data protection
- Secure disposal of personal information when no longer needed
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: To understand how visitors use our website
- Marketing Cookies: To deliver relevant content and advertisements
You can manage your cookie preferences through our cookie consent banner or your browser settings.
9. Your Privacy Rights
Under Canadian privacy law, you have the right to:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate personal information
- Withdrawal: Withdraw consent for processing (where applicable)
- Portability: Request a copy of your personal information in a structured format
- Complaint: File a complaint with the Privacy Commissioner of Canada
To exercise these rights, contact us using the information provided below.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. International Transfers
Your personal information may be processed and stored outside of Canada by our service providers. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
14. Privacy Commissioner Contact
If you are not satisfied with our response to your privacy concerns, you may contact the Privacy Commissioner of Canada: